One monthly bill. Someone who owns it.
Everything above is a project until it is running, and then it is a thing that needs looking after. Managed IT is that: the website patched, the cloud watched, the backups restored on schedule, the email admin handled, the integrations kept alive, the minor change done by Thursday, and a person who answers. Priced per business, not per surprise.
$299–$1,500
per business per month, published, month to month
Same day
response on Operator and above
30 days
notice to leave, and every account stays in your name
What is in it
Website hosting
Software maintenance
Cloud infrastructure
Monitoring
Backups
Security updates
Domain and DNS management
Email management
API integrations
Automated reports
Support
Minor feature changes
IT help desk, per user
Google Workspace and Microsoft 365 administration
Basic business email and SMTP relay
User onboarding and offboarding
VoIP phone systems
Endpoint security
Every plan, line by line, with nothing behind a call.
What each plan looks after, per business, per month. A dash means it is an add-on or a project — priced on the same page, not hidden in a quote.
| What is looked after | Keeper $299/mo Response: Next business day | Most businesses land here Popular Operator$749/mo Response: Same business day | Full Desk $1,500/mo Response: Same day, plus a direct line |
|---|---|---|---|
| Hosting, SSL, daily backups, uptime monitoring | Included | Included | Included |
| Security patching and dependency updates | Included | Included | Included |
| Domain and DNS management for up to 3 domains | Included | Included | Included |
| Email administration for up to 10 mailboxes | Included | Included | Included |
| Up to 2 hours of minor changes a month | Included | Included | Included |
| Monthly one-page report: traffic, forms, calls | Included | Included | Included |
| Email and text support, next business day | Included | Included | Included |
| Everything in Keeper | Not included | Included | Included |
| Cloud infrastructure managed in your own account | Not included | Included | Included |
| Up to 5 integrations kept alive when vendors change APIs | Not included | Included | Included |
| Automations monitored, with alerts we act on | Not included | Included | Included |
| Up to 6 hours of minor changes a month | Not included | Included | Included |
| Automated reports, Monday 7am | Not included | Included | Included |
| Security monitoring, vulnerability scanning, audit logs | Not included | Included | Included |
| Quarterly roadmap session with the person who runs your account | Not included | Included | Included |
| Same-business-day response, on-call for outages | Not included | Included | Included |
| Everything in Operator | Not included | Not included | Included |
| 24/7 answering desk, up to 150 calls a month included | Not included | Not included | Included |
| Unlimited integrations and automations kept alive | Not included | Not included | Included |
| AI assistants monitored and tuned monthly | Not included | Not included | Included |
| Minor changes as needed (fair use, about 12 hours a month) | Not included | Not included | Included |
| Priority build queue for new features and pages | Not included | Not included | Included |
| Monthly working session, not a slide deck | Not included | Not included | Included |
| Dedicated Slack or WhatsApp line to the person who owns your account | Not included | Not included | Included |
| Every plan on the pricing page | Start with KeeperStart with Keeper | Start with OperatorStart with Operator | Start with Full DeskStart with Full Desk |
Month to month, 30 days notice · Every account in your name · Never a percentage of your revenue · One bill, one person
What a month looks like on Operator
A 12-person landscaping company with a website, online booking, a QuickBooks sync and Google Workspace.
- 1
Week 1: patches, backup restore drill, DNS and SSL check
- 2
Week 2: two content changes and a new service-area page
- 3
Week 3: a QuickBooks API change caught and fixed before anyone noticed
- 4
Week 4: monthly report, four numbers, one working session
Three ways to buy it
Also relevant here
Bolt these onto any plan, or onto nothing.
Per user, per domain or per month, so you never pay for a seat nobody sits in. Licenses, numbers and minutes are at the provider’s own price.
| Add-on | Rate | Minimum | Add to a package |
|---|---|---|---|
IT help desk Remote support for people and devices, onboarding and offboarding, MFA and access admin. Five-user minimum. $49 / user / mo 5 users minimum | $49 / user / mo | 5 users minimum | Add |
Google Workspace / Microsoft 365 administration Licenses at cost in your own tenant. We run users, groups, security and backups. $6 / user / mo | $6 / user / mo | None | Add |
VoIP phone system Cloud phone system with a business number, ring groups, voicemail to email. Numbers and minutes at carrier cost. $18 / user / mo | $18 / user / mo | None | Add |
Domain management DNS, DNSSEC, SPF/DKIM/DMARC monitoring, renewals handled. Registration and transfers at registrar cost. $5 / domain / mo | $5 / domain / mo | None | Add |
SMTP outbound relay For the apps and devices that send on your behalf: receipts, alerts, scanners, invoices. $19 / 10k sends / mo | $19 / 10k sends / mo | None | Add |
Pricing
From $299/mo
Keeper $299/mo, Operator $749/mo, Full Desk $1,500/mo, per business. IT help desk $49 per user per month.
That is the whole model. No hourly meter, no per-ticket fee, no annual lock-in.
Questions
Yes. The IT help desk is $49 per user per month with a five-user minimum, and Keeper covers a website with nothing else attached.
Platforms we use here
Cloudflare
AWS
Google Workspace
Microsoft 365
Basic Email
Twilio
HubSpot
Jobber