02 · Run

The follow-up nobody has time to send, sent anyway.

Most businesses do not lose the job at the quote. They lose it in the silence after it, in the invoice that goes out three weeks late, and in the review that never gets asked for. Automation is not a robot doing your work. It is the boring hand-offs happening on time without anyone remembering.

See pricing

Same day

invoice sent on job completion, not on the next free evening

< 5 min

from website inquiry to the first reply

Zero retyping

one record from lead to payment to review

What is in it

  • Lead → CRM → follow-up

  • Appointment scheduling

  • Customer notifications

  • Invoice generation

  • Payment reminders

  • Review requests

  • Email and SMS campaigns

  • Quote generation

  • Document generation

  • Employee onboarding

  • Customer onboarding

  • Inventory updates

  • Order processing

  • Data synchronization

  • Scheduled reports

An HVAC company’s entire front office

Website inquiry to review request, eight hand-offs, none of them done by a person. We build the whole chain on the tools you already pay for.

  1. 1

    Website inquiry

  2. 2

    CRM record and owner text

  3. 3

    Estimate sent

  4. 4

    Appointment booked

  5. 5

    Technician dispatched

  6. 6

    Invoice generated

  7. 7

    Payment collected

  8. 8

    Review request

Pick your chain

Which hand-offs should stop being someone’s job?

Tick every step you want done by software. Three or fewer is a single workflow; more than that is the full chain. Nothing is sent when you tick or click — the builder shows the price, and you decide from there.

Steps in your chain

Your chain

0steps

Tick a step to start a chain.

Nothing is sent when you click. The builder opens with this chain priced; you decide from there.

More chains

The same idea in three other businesses.

These are the chains we would build for a typical shop of each kind — illustrative, not a record of a delivered project. Yours will have different steps; the shape is the same.

A dental clinic’s front desk

New-patient form to six-month recall, eight hand-offs. The front desk still greets people; it stops retyping them.

  1. 1

    New-patient form submitted

  2. 2

    Insurance verified

  3. 3

    Appointment confirmed

  4. 4

    Reminder text, two days out

  5. 5

    Treatment plan e-signed

  6. 6

    Claim filed

  7. 7

    Balance collected

  8. 8

    Recall booked, six months out

Built on

Twilio

DocuSign

Stripe

QuickBooks

Google Workspace

Price a chain like this, from $7,500

Pricing

From $2,400 per workflow

A single workflow (lead → CRM → follow-up, say) is a fixed price. The full lead-to-review chain runs from $7,500.

Monitoring, fixes when a vendor changes an API, and tweaks live under the Operator plan.

Questions

Whatever you already run. Jobber, Housecall Pro, ServiceTitan, HubSpot, QuickBooks, Stripe, Google Workspace, Microsoft 365, Twilio, Mailchimp, Shopify. We integrate rather than replace, because ripping out a tool your team knows is expensive in ways that never show up on an invoice.

Platforms we use here

HubSpot

Jobber

QuickBooks

Stripe

Twilio

Google Reviews

Google Workspace

Microsoft 365

DocuSign

Shopify

Postgres

Book the 30 minutes. Worst case, you leave with a plan you can hand to someone else.

No deck. No pitch. You talk about what your week actually looks like and we write down what we would fix first.

pst@balsamsolutions.com

The answering desk never closes. Nights, weekends, holidays, storm weeks.

Email