“My laptop is doing the thing again” should not be the owner’s problem.

Without IT support, every slow computer, locked account and printer that will not print lands on the most technical person in the office, who has a real job. New hires wait days for accounts. Departed staff keep access for months.

All of Managed IT

IT Help Desk

  • Remote help desk by email, chat and phone for every user, with a same-day first response.

  • Device setup, patching and endpoint security for laptops and phones.

  • Onboarding and offboarding run as a checklist: accounts, groups, devices, access, in minutes.

  • MFA, password resets and access changes handled without a ticket queue.

  • Software licenses tracked, renewed and removed when people leave.

  • Quarterly review of what is breaking most, and a fix for it.

Platforms we use here

Microsoft 365

Google Workspace

Cloudflare

$49 / user / mo

five-user minimum, month to month

What you get

  • Help desk

  • Device management

  • Onboarding and offboarding runbooks

  • License tracking

$49 per user per month

Five-user minimum. Devices and licenses at cost.

Add to package

Every price sits on the pricing page. Real numbers, no gate.

Book the 30 minutes. Worst case, you leave with a plan you can hand to someone else.

No deck. No pitch. You talk about what your week actually looks like and we write down what we would fix first.

pst@balsamsolutions.com

The answering desk never closes. Nights, weekends, holidays, storm weeks.

Email